Debits are done on a Sunday for the week ahead.
Any unused credits accrue for 8 weeks.
Our late cancellation window is 12 hours which means if you cancel your session inside this timeline, or do not attend you will forfeit that credit.
DIRECT DEBITS AND CANCELS: You may pause your account for a minimum of 2 weeks with 5 days notice by filling this form. You must have an have an ‘active’ status for a cancellation to be applied ie not on pause and not in arrears. The only exception to this is that Full Access can be paused for a minimum of 1 Week with the same procedure. You must also have an active membership to use any accrued credits.
You may cancel your account with 19 days notice by filling out this form. If you choose to cancel and then at a later date, return you will be placed on the current package of your choice. You may keep training until your cancellation takes place. You must have an ‘active’ status for a cancellation to be applied ie not on pause and not in arrears. If for example a member is on suspension and then requests to cancel, you would remove the suspension (reactivate skipped payments) and then process the cancelation request. A medical cancellation would be where a medical certificate is provided outline that a member can no longer participate in any way in our training indefinitely.
You may change your membership with us by filling out this form and submitting 5 days prior to your payment at the latest.
